Fill out our contact form to obtain a list of your local retailers.
If a product is not found on our website, it is most likely out of stock. However, it may still be available at your local Supe retailers. Please submit a request and a customer service agent will respond to you shortly.
We recommend spot cleaning the product with warm water and mild soap and hanging to air dry. We do not recommend using the washing machine.
Supe now ships to over 200 countries! *Please note that all international orders shipping outside Italy and Japan are subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
Italy is Free. *International shipping rates are calculated in the Border Free Checkout or you can check in section Shipment
No, once an order has been placed we are unable to add/remove/change items in an existing order. If you have any concerns about an existing order, please fill out our Contact form and provide your order number for reference.
No, once an order has been placed we are unable to alter the shipping service. If you have any concerns about an existing order, please fill out our Contact form and provide your order number for reference.
Orders that have not been assigned a tracking number may be able to be cancelled. If you need to request a cancellation on an existing order, please fill out our contact form and provide your order number for reference.
Your order will be shipped Ground Service unless you select the Express Service. Once shipped, orders are generally received within 5 business days*. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time. Supe cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. *Estimate is for orders shipping in the Italy and Japan only.
You can track your order by clicking the link found in the shipping confirmation email Please allow 2 business days to receive your shipment notification email after placing your order.
An international transaction fee is a fee charged to your credit card for making purchases out of country and is generally between 2-3 percent of the amount total on the purchase you make depending on your bank/credit card company. Be assured that this charge was not made on our behalf. Please contact your issuing bank/credit card company for more information as we are a Italy and Japan based company.
We stand behind the quality of our products with a Limited Lifetime Warranty — our guarantee that every Supe item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Supe retailer. If you discover a material or manufacturing defect, we will replace or repair the item at our discretion and in accordance with local law. Warranty claims must be accompanied by an acceptable proof of purchase. This Limited Lifetime Warranty does not cover misuse, neglect, accidents or any modification to a Supe item. We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect. Our Limited Lifetime Warranty was crafted with the same regard for detail that is applied to every item we produce, and is our commitment to your continued enjoyment of Supe products.
If you are located in Italy or Japan, photographs of the defect are required. Once the photos of the defect are inspected and the warranty claim has been approved, we will issue the consumer a discount code to our online store for the corresponding monetary value of the item. The value of the discount code will be equivalent to the MSRP (manufacture suggested retail price). The discount code will only be valid for a single use and will expire one year from the date of issue. Online purchases made directly through the Supe online store are eligible for a refund* if requested. Items purchased from authorized dealers are eligible for product replacement through either an authorized dealer or the Supe online store. All warranty products must receive an RA number prior to receiving a credit for replacement. *Refund option only available up to 30 days after purchase from Supe online store. After 30 days store credit will be issued.
If you are located outside of Italy or Japan, photos of the defect are required. Once these images have been inspected and a review of the defect description has been completed, we will forward the customers claim to the corresponding Supe representative in the area to further assist with the claim.
Currently, we do not have a repair facility available. However, if you do not wish to continue with a full warranty claim, you may have your item repaired by a third party at your own expense. Please note that Supe will not accept responsibility for the cost of the repair. Here at Supe all warranty claims are dealt with as promptly as possible. Most claims are completed within 5 business days, however, during peak retail seasons such as Christmas and back to school, warranty claims may take an additional 4 – 5 business days. We thank you for your patience.
If you would like to return or exchange a product purchased on our online store, please fill out our contact form including the order number and we will get back to you shortly. Returns and Exchanges only apply to product that has been purchased from our online store.
Supe does not provide direct exchanges. Please see the Returns process outlined below for more information. You may place a new order at any time for a different item.
Bags & Accessories Supe product that is purchased online (excluding promotional or sale items) can be returned within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. Upon receiving your returned Supe merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Supe product within 10 – 14 business days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards. * Customers are responsible for all shipping expenses on the return of Supe product.* *Bags and Accessories includes: backpacks, hats, sweatshirt Headwear Supe product that is purchased online (excluding promotional or sale items) can be returned within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. Upon receiving your returned Supe merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Supe product within 10 – 14 business days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards. * Customers are responsible for all shipping expenses on the return of Supe product.* *Headwear includes: hats and beanies
No, all sale items are final sale and are not eligible for a price adjustment, return, or exchange.
It is our company policy that the customer must pay for all shipping expenses on the return/exchange of only SUpe product. Exceptions may be made if the reason for the return is a mistake on our behalf. We will not assume responsibility for misdirected, lost or damaged return shipments. Return shipments should be sent with a courier that offers tracking service such as FedEx or UPS. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of Supe. All returned items must include the original packing slip as well as the RA (Return Authorization) number that was issued to you clearly printed on the Returns Form.
Contact us by email and someone from the marketing department will respond to your request. Please include as much detail as possible about the nature of the sponsorship and feel free to upload any photos.
Contact us by email and a representative will get back to you as soon as we can. Please include your media kit and details outlining why Supe is a good fit for your magazine.
Send us a mail and someone in the press department will get back to you as soon as we can. Please include as many details as possible about where and when the image is viewable.
Send a mail and a representative will get back to you as soon as we can. Please include as many details as possible about your organization so that we can understand how it relates to our company. If you have any additional questions regarding media, press or sponsorships, please include as much information as you can about the nature of the request and we will get back to you.
In order for us to direct you to the sales representative in your territory, please provide us with the name and location of your store, pictures of your shop and other brands you carry on our contact form. If you are an online business, please specify the URL of your website.
Thank you in advance for your interest in working with Supe. Please indicate the name, location and website for your distribution business on our contact form and someone will get back to you shortly. If your question was not answered above, please fill out our contact form and we will get back to you shortly regarding your inquiry.
